Cancellation Policy

BelowDock does not collect a deposit or any payment when you submit a scan request. The $349 CAD service price is charged only after a successful scan is completed and your package is delivered.

You may cancel a request at any time before your scheduled scan by replying to any BelowDock email or contacting us through the website. There is no cancellation fee when you cancel before the technician is dispatched to your property.

Please give at least 48 hours notice where possible so the route day can be adjusted. Repeated late cancellations may affect whether your property can be included on a future route.

BelowDock may reschedule or decline a scan when conditions, weather, safety, or access prevent safe operation or useful recording. If a useful scan cannot be completed and no package is delivered, nothing is charged.

Payment is requested after delivery of your completed package. If you believe your delivered package does not match what was described, contact BelowDock and we will review it and adjust or reissue the package where appropriate.